Two years ago, Kennedy Mitchell was plucked from the reception desk and placed in the corporate boardroom in the name of diversity. Rather than play along, she and her best friend founded Token, a boutique PR agency that helps "diversity-challenged" companies and celebrities. With corporate America diversifying workplaces and famous people getting into reputation-damaging controversies, Token is in high demand. Kennedy quickly discovers there's a lot of on-the-job learning and some messes are not so easily fixed. When Kennedy's ex shows up needing help repairing his company's reputation, things get even more complicated. She knows his character is being wrongly maligned, but she's reluctant to get involved--professionally and emotionally. But soon, she finds herself drawn into a PR scandal of her own.