A haunting account of a teen boy who volunteers at a suicide hotline and falls for a troubled caller. Billy is a sophomore in high school, and twice a week, he volunteers at Listeners, a suicide hotline. Jenney is an "incoming," a caller, a girl on the brink. As her life spirals out of control, Jenney's calls become more desperate, more frequent. Billy, struggling with the deteriorating relationship with his depressed father, is the only one who understands. Through her pain, he sees hope. Through her tears, he feels her heart. And through her despair, he finds love. But is that enough? Acclaimed author Janet Ruth Young has written a stunning and powerful story with no easy answers; it is about pain and heartbreak, reality and illusion, and finding redemption and the strength to forgive in the darkest of times.